The project Emotion-based trustful Interface and Interaction Design is a cooperation of the Bundesdruckerei GmbH and the DFKI Berlin. E-Government is being used as an example to explore the requirements of citizens for a digital platform that offers citizen services. The interface especially considers the emotional state such as feeling overwhelmed and insecure while interacting with the platform or joyful and released. Especially in the debate of cyber security, an interface design that is transparent and easy to understand is a political and highly relevant approach for empowering citizens in their digital literacy. In regard to the research phases, there was an interactive workshop with citizens which was followed by an iterative design process of interfaces. The emphasis on the wellbeing and emotional state of the participants shaped the design process. The result is a recommendation for an eGovernment platform that is socially accepted and consists of classical interfaces for both smartphones and laptops.