Jaclyn Le was born in 1984 in California where she studied Visual Communication at California State University Long Beach. During her studies, she worked as a graphic designer. Since 2008, she has been concentrating on Service Design for her Integrated Design Masters at the Köln International School of Design in Germany. While at the KISD, she was tutoring a Social Design related project led by Professor Birgit Mager titled Living Quality by Design.
She joined the Telekom Laboratories in Spring 2010 where she is supporting the project Networked Neighbourhoods as a research assistant.